Job Summary

Location
Ottawa

Industry
Government and Military

Category
IT

Job Type

  • Temporary/Contract/Project

DARE HUMAN RESOURCES CORPORATION 
OTTAWATORONTOMONTREALDUBAI

For over 21 years, the professionals at Dare Human Resources Corporation deliver a complete suite of Integrated Human Capital Management (HCM) Services to meet the needs of our various public and private sector clients. DareHR clients reap the rewards of our personal service approach and deep experience in Permanent Recruitment, Executive Search, Flexible Staffing, IT Contracting and our full range of HR Consulting and Business Growth Solutions.From our base in Ottawa, we are conducting searches that cover the spectrum from senior executive through middle management, our consultants draw on their own personal experience in the fields they service to provide informed and innovative resources within their specific areas of expertise.

HELP DESK SPECIALIST

Title: Help Desk Specialist
Location: Ottawa
Security clearance: Reliability Status
Travel Required: No
Start Date: immediate
Employer Type: Public Sector

DESCRIPTION

Our government client is interested in a Help Desk Specialist. Government security clearance is mandatory, bilingualism is preferred.

DUTIES

  • Perform a variety of network problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems
  • Perform initial problem analysis and triage problem to other appropriate staff when appropriate.
  • Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance.
  • Develop, implement, and/or participate in the preparation of procedure manuals and documentation for help desk use; conduct periodic user satisfaction surveys and track user problem trends; make recommendations for improvements to the network systems and create reports based on information provided from user surveys and trends.
  • Develop, implement, and/or participate in the distribution of network related information to users to include information such as help desk procedures and network handbooks.
  • Participate in the development of a comprehensive training plan for help desk procedures; assist in training personnel providing backup coverage.
  • Participate in on-site installations of network systems for users.
  • Perform other related duties incidental to the work described herein.

HOW TO APPLY

Kindly submit your resume to Christine@darehr.com

OR

Submit your resume online

Your Email Address:
Resume:
 


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